FAQ


Q. How to purchase on the site?

To order your purchase:-

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products to the cart or click “Checkout” to proceed with your payment for the products.
  3. You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree to the terms and conditions.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

Baby Authentic offers various kinds of Payment Methods as shown below:-
1. Credit Card
Via PayPal (Visa or Mastercard / American Express / PayPal Funds) 
2. Online banking
Via fund transfer (direct e-payment from banks)
3. Offline banking
Via cash deposit (ATM transaction)


Q. How to change my account personal information and shipping address?

Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill in the email that was used to register the account in the box. Click Submit.
  2. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that has been made?

Yes, only if the order is still on pending status (applicable for ready-stock only)*.
- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- All orders that are in shipping or already shipped will not be canceled.

*For all pre-order items, once submitted, cannot be cancelled by the customers


Q. What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia (RM).


Q. How long does the delivery usually takes?

Delivery usually will take about 4 to 8 weeks.


Q. I still have doubts!

Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.